We can say that in our current society, half of the entire human
population uses social
media occasionally, some statistics even say that around 58.11% uses social
media. From the statistics themselves, we can say social media have
changed how we use our time on our daily day-to-day basis. From the young to the
old, even businesses now utilize social
media to provide content, market products, and boosting sales This shows how much opportunity there is for business. As a consumer, on the other hand, they also have a lot of benefits from using social media. Some examples are the simple and easy user interfaces that allow people to have easy access to shopping, communication, source of entertainment, and space where anyone could share their content to their likings.
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There
are also 4 types of customer value: functional, experiential, symbolic, and cost. The function is in terms of the performance of the product or service, to illustrate this if you were given the choice of
buying a smart tv or a normal tv, you would probably buy a smart tv, wouldn't
you? it is because it has more functions as well as benefits in terms of
efficiency when you use the tv.
Experiential for instance, buying yourself a smart TV could evoke a bigger sense of achievement or satisfaction compared to buying a normal TV, as it feels like more of a luxury and reward to you. Part of it is due to the smart TV's amazing brand image. And the cost is the product worth its value is the customers buying benefitting more from its functions compared to its cost.
All
in all, it is just very intriguing how marketing has evolved from using only
statistics, to consumers’ demands, and now how value and digital platforms are
the current trending effective way to market.
Awesome blog Albert! I loved how you explain all the key points specially social community, social publishing, social commerce, and social entertainment. Would love to hear how you differentiate these 4 and how it can impacts certain audiences! Good work!
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